Refund policy

Refund & Return Policy

We want you to love your Party Animal collectibles. If something is not right, here is how returns, replacements, and refunds work.

How to Start a Return

You may start a return within 30 days of the date your order was delivered. Log in to your account, open the order, and select the item or items you would like to return. If you checked out as a guest, fill out our Get Help form with your order number to start your return.

Once your request is approved, we will email you a prepaid return shipping label. Please drop the package at the carrier location shown on your label within 10 days of receiving it.

Condition of Returned Items

  • Collectibles and other non-apparel items must be unused and in their original, sealed packaging.
  • Team Gear apparel must be unworn, unwashed, and have its original tags attached.
  • Opened blind packs and mystery packs cannot be returned. Receiving a different figure or variant than you hoped for is not a valid reason for a return, since the surprise is part of the product.

Return Shipping and Refunds

Original shipping charges are non-refundable, and the cost of the prepaid return label is deducted from your refund. Once we receive and inspect your return, we will issue your refund to the original payment method. Please allow 1 to 2 weeks after we receive the item for the refund to be processed.

Restocking Fee

Returns shipped more than 30 days after the return label is issued are subject to a 20% restocking fee, which is deducted from the refund. Packages that are refused or returned because of a shipping address error may also be subject to a restocking fee of up to 20%.

Items That Cannot Be Returned

  • Items marked "Final Sale" or "Clearance"
  • Gift cards
  • Bulk purchases of 6 or more of the same item
  • Opened blind packs, mystery packs, and any item removed from its sealed packaging, unless it arrived damaged or defective

Exchanges

We do not offer exchanges. If you would like a different item, return the original, subject to this policy, and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item, fill out our Get Help form within 30 days of delivery with your order number and a clear photo of the issue. We will send a replacement or issue a refund at our discretion, at no shipping cost to you.

Please note that small manufacturing variations, such as minor paint or sticker placement differences, and slight blemishes to packaging that can occur during manufacturing or shipping, are not considered defects. If we issue a replacement for a blind or variant item, we cannot guarantee it will be the same variant as your original. If an item is sold out, we will issue a refund instead.

Contact Us

Questions about a return, replacement, or refund? Fill out our Get Help form and our team will be glad to help. Returns should be sent to: Party Animal, LLC, 909 Crocker Road, Westlake, OH 44145.

Party Animal, LLC. Last updated September 13, 2026.